Faqs
Commonly Asked Questions
Faqs Q&A
-
Appointments
- Cancellations
- Construction Clean Up Service
- Coupons & Discounts
- Estimates
- Foggy Windows
- Guarantee
- Insurance
- Maintenance Window Cleaning
- Noise
- Payment & Past Due Accounts
- Pressure Washing
- Pricing
- Products & Chemicals
- Rain Policy
- References
- Tips
- Window Cleaning Service
- Do you have weekend availability? Our crew does work on Saturday and occasionally on Sundays for large projects.
- What is the earliest and latest appointment ranges available? We typically schedule services at 7am, 8am, 9am or 10am but may be able to accomadate an earlier requested appointment. If you would like to schedule for the afternoon simply let us know your preference when you call.
- Can I schedule by e-mail? Yes simply email us for a service estimate and tell us your time preference and we will give you a list of available times. Of course calling us would be the simplest way as our schedule can fill up very quickly.
- How long will my service? Depending on the size of your home and service requested a service call typically last 3-8 hours. If duration is your major consideration please ask for an approximate length on your initial call.
- How many people will come out? Most jobs are assigned to one or two people. In some cases more people may be assigned. You can request more than one if you have time constraints.
- What should I do to prepare before my appointment? If you are having your windows cleaned please make sure everything is removed from the window sills. If you are having chandeliers cleaned please move appropriate furniture, and please make sure your windows are closed all the way so that no water gets inside the house for gutter or pressure washing.
Basic Window Cleaning Service back to top
- What is included in my Window Cleaning Service? Basic window cleaning service includes a cleaning of the interior & exterior of each window, and the wiping down of the sills.
- Is track cleaning included in your Basic Window Cleaning Service? Track cleaning is not included in the basic window cleaning service. We offer vinyl track cleaning for an additional charge. We do not clean aluminum tracks.
- Can you remove paint from windows? Yes we can remove many types of debris from windows including, paint, stucco, silicone, stickers and other construction and remodeling debris. This not covered under the "Basic Window Cleaning Service." There is an additional charge for these services.
Cancellation Policy back to top
- What is your cancellation policy? If a cancellation is needed please cancel appointments at least 24 hours in advance as we will still be able to schedule someone else for the time slot. Any cancellations made in less than 24 hours, same day cancellations, as well as missed appointments and lock outs will be charged a 50% cancellation fee. Cancellations must be made over the phone.
Construction Clean Up back to top
- What is the construction clean up service? Construction clean up consists of removing construction and/or remodeling debris from windows during the cleaning. Paint, stucco, silicone, stickers and stain are commonly removed on a construction clean up. Please inform us if you are calling from a home or building that was recently built or remodeled and has construction debris.
- Why does construction clean up cost extra? Construction clean up takes a considerable amount of time longer than a basic cleaning and more specialized techniques are utilized.
- What kind of equipment do you use for construction clean up? Industry standard equipment is utilized including razors & scrapers. For the safety of your windows please use only trained professionals in a construction clean up. Untrained and or inexperienced window cleaners can easily cause a lot of damage when doing a construction clean up. Make sure your window cleaner is familiar with proper techniques, fabricating debris and tempered glass.
- How long does a construction clean up take? Construction clean up can take 2-3 times longer than a basic window cleaning.
- I have an expired coupon, can i still us it? Only valid coupons must be presented to your window cleaner when making payment.
- Do you accept competitor's coupons? We do not accept competitor's coupons but we likely have a current promotion going on that my be comparable. Please ask about our specials when you call.
- Can you give an estimate over the phone or via e-mail? Estimates can be given over the phone or via e-mail. All customers will be provided with an estimate in writing if an e-mail, fax or mailing address is provided.
- How long is an estimate valid? Estimates are valid for 90 days only. Prices are subject to change after 90 days.
- My windows look foggy, will the fog go away after the windows are cleaned? "Foggy" windows are often damaged or defective double paned windows. This does not clean up. The fog between the panes of glass and comes from a broken seal on the actual window.
- How do i know if a cleaner is NOT
right for me? If a window cleaner is not
mathematical
with his pricing method there may exist a problem. They have no real
set pricing, no template for bidding. This can prove detrimental to the
homeowner or business owner because top-of-head bidding allows room for
price-dicrimination. Many window
cleaners will hike up the prices if they see that the homeowner is
quite well-off finacially or if for some other reason they feel that
the homeowner is willing or able to pay top dollar. When recieving an
estimate always be sure to ask the method that the prospective window
cleaner employs in order to estimate his prices. If he gives you the
run-around or if he
doesn't have ligitimate reasons for his fees, then be quick to show him
to the door.
2)
The price is extremely low. In this industry, the cheapest are exactly that. Many companies will bid low so as to beat other companies bids, but to compensate for the loss, they must work faster to make it worth their while. Many such workers have little time to establish a professional relationship built on trust and great performance. Another reason such window "pros" may be able to bid so low is because of their lack of workers compensation for any employees, liability insurance, the right equipment for the job, or the right licenses and permits. Or they may not pay any taxes! Hence, less expenses, less prices. Even their own employees wages may be too low.
- Do you carry insurance? Your window cleaner can provide proof of liability insurance if requested. It is noteworthy to mention that we have yet to have a single incedent in which insurance was needed. We have performed hundreds of cleanings over the years and we guarantee our work and your safety.
- How often should I have my windows cleaned? Depending on your circumstances window cleaning can be done quarterly, bimonthly, monthly, biweekly or even weekly. Many residential customers like to have windows cleaned in and out once or twice a year and the exterior of the windows cleaned quarterly or monthly, while some commercial accounts like restaurants need to have windows cleaned each week.
- Will you call me to remind me that I need my windows cleaned? If you would like to be put on a regular schedule for service or a reminder schedule please call the office.
- What are the effects of not having my windows cleaned regularly? Many stains that could have been taken care of sooner are now too imbeded into the glass to remove entirely. Sometimes these stains will disappear but only for a price not included in a basic cleaning charge. Different chemical and extensive attention may do the trick, but perfect restoration cannot always be guaranteed. Cost wise, a more regular window cleaning routine (every 3, 4, or max- 6 month) is cheaper by far. The windows will be cleaner, will take less time to clean, and the glass will likely last longer than it would if the windows where cleaned on a irregular basis. The window cleaner will obviouly have a lighter work load and, thus, will not need to be compensated to the same degree.
- Do you make a lot of noise during a service? Certain services may make a lot of noise (i.e. pressure washing) while other services make very little noise (Window Cleaning & Gutter Cleaning). If you are trying to make the appointment around a nap schedule or other noise sensitive time please let your window cleaner know. We may be able to complete that portion of the project before or after the nap time starts.
- What payment methods are accepted? Cash, Checks made payable to "Florida Sun Window Cleaning," MasterCard, Discover, Amex and Visa are also accepted.
- Will I be charged sales tax? On window cleaning, pressure washing, gutter cleaning, blind cleaning or chandelier cleaning there is no sales tax charged.
- When is payment due? Payment is due upon completion unless other terms are granted (in writing). Florida Sun's Window Cleaning does not offer terms to accounts less then $1000.00 of annual sales. Credit application may be required for terms such as NET 30, NET 15, etc.... If credit terms are not granted payment can always be made with a credit card.
- What happens if my account is past due? If your account is past due you will be charged monthly late fees. If your account goes 60 days past due your account will be referred to a collection agency.
- What happens with returned checks? $35.00 fee is added to accounts with returned checks, this fee is in addition to late fees.
- Do you pressure wash roofs? Many roofs can be pressure washed. However, If we feel that the job poses a safety risk to our employees we may decline to accept the job or there may be additional charges for equipment rental/lifts (when needed).
- My paint is peeling will pressure washing cause the paint blister or peel more? Pressure washers have adjustable pressure but if your paint is already blistered or peeling up it is extremely likely that more peeling will occur. Pressure washing can be used to remove paint from surfaces before repainting.
- Can you remove gum & oil from parking lots & driveways? In most cases gum can be removed & the look of oil drastically reduced but likely not completely eliminated.
- How do window cleaners get their prices? Many window cleaners will bid by how long they feel the job will take, thus more experieced window cleaners may actually charge less! The average price in California is $40-60 an hour. Other Window Cleaners charge by size and amount of windows or by the square footage of a home. Others yet combine methods. Pricing may at first seem steep but one must remember that window cleaners have many expenses such as insurance, equipment purchase and mainainance, payroll, taxes, travel and vehicular expenses, advertising, office expense etc.. Furthmore, window cleaning is one of the most dangerous occupations in the country. Florida Sun Window Cleaning continues to keep costs low by effecient time and investment managing. We do almost no advertising due to satisfied customers who return and refer.
Products & Chemicals back to top
- What sort of products or chemicals are used? Florida Sun Window Cleaning uses industry standard chemicals which for the most part are safe, non toxic & biodegradable chemicals.
- What happens if it is raining during my scheduled appointment? Climbing on ladders during rain is a safety hazard. If it begins raining during your appointment or before your appointment we will need to reschedule.
- How much does rain affect clean windows? Not as much as on may assume since all the dirt that was once on the window is gone, rain drops have nothing to cling to, thus rain has little to no affect on clean windows. We're sure you would agree that the reason that one would want ones windows serviced in the first place would be because of attached dirt, pollutants, insect or bird stains, salt water presence in the air, or other longer term moisture presence. It takes time for moisture to affect the clarity of glass.
- How can I get a list of references? Yes simply request one on your initial call or email.
- Should I tip? Tipping is not required, but greatly appreciated. Tips can be paid by cash, or added to a check or credit card payment. If adding tip to a check payment make sure you make a note of it on the memo line of your check.